There're a lot of cloud web hosting suppliers on the market today, still most of them are resellers that have restricted resources, particularly when it comes to support. A good way to distinguish them is the option to reach the company over the telephone. The level of support that you can receive via this particular channel of communication will vary based on the provider - several of them provide dedicated telephone support, while others offer common and customer support only as some matters are more time-consuming and it is more convenient to be resolved with a support ticket, particularly when the issue has to be escalated. However, it's good to know that you can get in touch with your hosting supplier because there're tons of small issues that can be resolved without difficulty and in a very timely manner through a call, not mentioning that you're able to get more info regarding the services even before you become a client.
Phone Support in Cloud Web Hosting
Because we have live phone support 14 hrs per day, you are able to contact us and talk with our customer support agents to find out more about all of the cloud web hosting plans that we supply and ensure that our servers match the system requirements for your web sites before you purchase anything. For your convenience, we now have telephone numbers on 3 different continents so that you will be able to call the one nearer to you - in the United States of America, Great Britain or Australia. If you are already an existing customer, you will be able to call about general and billing issues, or even about some tech ones. In case the trouble is strictly technical or it needs longer time to investigate, you'll have to go through our ticketing system, that will enable both you and our tech support crew to track the details supplied by both sides.
Phone Support in Semi-dedicated Servers
With 14 hours-a-day phone support, you can be sure that there will always be somebody to assist you when you have any questions about the semi-dedicated server plans that we supply. Whether you would like to learn more about the plans, you have some billing issue or some general problem, you can give us a call. Despite the fact that some more complex problems may need a support ticket in order to give some time to our tech support crew to analyze, we can assist you with many tech questions on the phone as well, saving you precious time and efforts. Since we have data centers on as many as 3 different continents - in the USA, the United Kingdom and Australia, we have local telephone lines in these countries as well. If you're in another country, we also have an international number where you'll be able to contact us.