Support Channels

  • 1 hour ticket response time

  • A User–Friendly Help Section

  • In the Site Control Panel you will find a comprehensive Help section featuring a plethora of educational articles and commonly asked questions. They are contributed by our support team of capable techs. Just fill in your question and our clever software will return the most appropriate answer.

  • Top quality support service

  • Instructional Videos

  • For people who would like to learn how to settle a commonly experienced problem by watching an instructional video clip, we’ve added a compilation of video tutorials to our Site Control Panel. All the educational videos are short and easy to follow. They offer step–by–step presentations of different web site administration operations.

  • Intuitive help center

  • A Sixty–Minute Support Ticket Response Time Guarantee

  • All our semi–dedicated servers are backed up by a 24–7 customer support service and feature a 1–hour response guarantee. Our proficient technicians will be online for you around the clock and will fix any problem that you could stumble upon within maximum sixty minutes after the technical support ticket submission. In the majority of cases, a response will be provided to you within twenty minutes.