A One–Hour Support Ticket Response Time Guarantee
We provide a 60 min response guarantee for every support ticket or e–mail that you submit to the client care team. We’ll rapidly reply to all the typical inquiries and forward the case to our server administrators if any further assistance is required. If you order the Managed Servers package, we’ll execute any of the included services at a time that has been agreed upon in advance.
A Top–Class Customer Support Service
Our technical support staff will be online for you 24–7–365 should you require help while working with the Site Control Panel or with any of the applications that we install for you on the dedicated server. Furthermore if you need help handling all the routine admin tasks on your dedicated web hosting server, you can make use of our Managed Servers package, which includes backup storage space, weekly OS updates, software installation and problem troubleshooting services, server monitoring and rebooting services, etc.
A User–Friendly Help Area
Our Site Control Panel is preinstalled for each dedicated web hosting plan. Among its characteristics is a rather convenient integrated knowledge base that will walk you step by step on all the operations that you can carry out. Most of the instructional articles also video versions that show all the actions that you can perform in a highly illustrative way. You can find the help articles and the video tutorials in the upper right corner of each Site Control Panel section.