Support Channels

  • 1 hour ticket response time

  • A one hour Inquiry Resolution Guarantee

  • Our tech help crew is working day–and–night to reply to all your help requests. Every ticket you post to us shall be replied to within no more than sixty minutes. If your situation calls for help from one of our administrators, we will forward the ticket to the person in charge and will let you know that the case is under control.

  • Top quality support service

  • Professional Client Help And Support Service

  • We’ll be on line for you day and night to supply help and client support as well as to assist you with any difficulty that you could encounter as you are maintaining your virtual server. We’ll help you with all pre–installed apps, like your OS, server administration panel (in accordance with the VPS type) and the Site Control Panel produced solely by us.

  • Intuitive help center

  • A Descriptive Help Zone

  • Each section of the Site Control Panel that is available free with your VPS gives an included knowledge base. One can find an array of in–depth how to posts and a variety of step–by–step video tutorials that present all the standard website managing tasks. You can gain access to them by clicking on the Help or Video control keys in the upper right part of each Control Panel section.