One-Hour Response Guarantee in Cloud Web Hosting
Our cloud web hosting plans come with a 60-minute response guarantee, which goes to say that no matter what question or complication you may have, we’ll always be there to lend you a hand. As it is, it seldom takes more than half an hour to get a problem fixed or an inquiry answered, and this is valid for both technical and pre-sales matters. Our customer care staff representatives are available 24/7, even on legal holidays and weekends, which goes to say that you’ll obtain quick support whenever you need it. We understand precisely how precious time can be, so by the time we answer your ticket or email, we will have explored the issue and, if we haven’t discovered a solution, we’ll give you more info on what you need to do on your end – when the situation demands it. With our support service, you can rest assured that there will be somebody to lend you a helping hand momentarily, regardless of what time it is.
One-Hour Response Guarantee in Semi-dedicated Servers
We promise that if you submit a helpdesk ticket via your web hosting Control Panel or write an email associated with your semi-dedicated server, you will receive an answer within no more than 60 minutes. You can touch base with us whenever you wish in regards to technical, general or billing issues and considering the fact that we’re working 24/7/365, you’ll always receive help in no time. Depending on the particular issue or question, we will provide you with more information, fix the obstacle if it’s been caused by something within our reach or instruct you on what to do on your end in case you need to edit a particular setting for an Internet application that we do not have access to. You can forget about waiting around for a whole day for each and every response. In reality, in most cases we reply to tickets and emails within twenty to twenty five minutes max.