A live chat is a real-time way of communication between a website hosting supplier's support crew and its customers. It's an efficient way to get some info about the website hosting services or have some problem resolved because you're talking to a live agent. The benefits of using a live chat service rather than calling or opening a trouble ticket are the lower chance of errors at the time you exchange info such as usernames or domain names, the quicker response time since the communication is live as well as the fact that you don't have to stay on the chat all the time - you are able to do something else while the representative investigates the issue involved. Furthermore, you will be able to be a part of a live chat room from any computer that is connected to the world wide web, avoiding the phone charges that you will need to pay if you're calling to a different country.
Live Chat Support in Cloud Web Hosting
As a part of the support services that we provide for our cloud web hosting plans, we've live chat support which is available 24x7, even on holidays. You can get in touch with us regardless of whether you already have an account or not, since we will help you with all sorts of things, ranging from giving you basic info about our services in case you are not our customer yet and you're thinking about acquiring one of our packages, to helping you with creating an e-mail account in an email client. A part of the problems are more technical and time-consuming, therefore you will need to use the ticketing system that is built-in the Hepsia hosting Control Panel, but we can save you precious time and help you in real time on our live chat for various things.
Live Chat Support in Semi-dedicated Servers
We provide live chat support as part of our services, therefore when you have any kind of questions regarding our semi-dedicated hosting plans, you can speak with our customer care team anytime regardless of whether you have already acquired an account or not. In general, the chat service is intended for billing, pre-sales and common questions and problems, still we are able to help you with quite a lot of tech questions as well. We can help you pick the right plan for your web sites if you do not have an account yet, we can reply all the billing questions or concerns you have or we can help you with setting up your new email address on your personal computer or smart phone - all the aforementioned will be done quickly as our live chat service is available all day long, every single day. No matter when you want assistance, you are able to talk to an agent and save a lot of time.