A ticketing system is the most widespread means of communication that web hosting companies offer to their customers. It’s usually part of the billing account and is the most efficient way to fix an issue that requires a certain amount of time to investigate or that needs to be forwarded to a system administrator. In this way, all responses provided by either side will be stored in the exact same place in the event that someone else wants to work on the issue at hand and the information in the ticket will be accessible to all parties. The downside of deploying a ticketing system with most hosting platforms is that it’s separate from the web hosting Control Panel, so you will have to sign in and out of at least two accounts in order to perform a specific operation or to reach the company’s customer service staff. If you’d like to administer several domain names and each one of them is hosted in its own account, you will have to use even more accounts simultaneously. It could also take a substantial span of time for the provider to answer your tickets.