A ticketing system is the most widespread means of communication that web hosting companies offer to their customers. It’s usually part of the billing account and is the most efficient way to fix an issue that requires a certain amount of time to investigate or that needs to be forwarded to a system administrator. In this way, all responses provided by either side will be stored in the exact same place in the event that someone else wants to work on the issue at hand and the information in the ticket will be accessible to all parties. The downside of deploying a ticketing system with most hosting platforms is that it’s separate from the web hosting Control Panel, so you will have to sign in and out of at least two accounts in order to perform a specific operation or to reach the company’s customer service staff. If you’d like to administer several domain names and each one of them is hosted in its own account, you will have to use even more accounts simultaneously. It could also take a substantial span of time for the provider to answer your tickets.
Integrated Ticketing System in Cloud Web Hosting
With a cloud web hosting from us, you won’t ever have to leave your account. Our ticketing system is built into the Hepsia hosting Control Panel, which is used to manage your entire online presence. You can swiftly access any support ticket whilst you’re browsing through your files or updating various settings. The ticketing system is being strictly monitored 24x7 by our tech support staff and the response time is maximum sixty minutes, but it rarely takes more than 20 minutes to obtain support. In contrast to some other hosting providers, we don’t charge more for using the ticketing system, so you can get in touch with us as often as you need and request information with regard to any technical or billing issue. Besides, you can read a collection of informative articles, which will help you solve the most commonly experienced difficulties yourself.
Integrated Ticketing System in Semi-dedicated Servers
In case you’ve got a semi-dedicated server account with us and you want to get in touch with our support team, you will be able to post a ticket directly from your Hepsia Control Panel instead of going through a completely different help desk support platform like you’ll need to do with most hosting companies on the market. Our integrated ticketing system will enable you to open a new ticket effortlessly and to browse through older tickets using a clever search filter. Additionally, you will be able to browse the relevant knowledgebase articles that our system will present to you in accordance with the problem category that you choose for your new ticket. You can carry out all of these operations without signing out of your Control Panel at any time, which means that if you chance upon any challenge or have an enquiry, you can contact our support engineers and solve the issue in question in no more than an hour via one support platform.