A lot of individuals who start using their 1st web hosting account, or switch companies, often have enquiries with regard to how particular tasks are done or face problems when setting up different things like e-mails, site settings, etc. This is the reason why, many companies have compiled documentation with frequently asked questions and issues so as to help their clients get info swiftly and easily. As a result, the technical support team can concentrate on real issues that given clients may be encountering, since the solution for the minor things will be available online and clients will be able to easily deal with them without having to contact the customer care team. Having detailed documentation is rather important, especially for new clients with no past experience, because the web hosting service entails a myriad of functions and many people can get confused about what action to take. A good knowledge base can both help you perform the things that you need and get to know how the web hosting service functions as a whole.
Extensive Online Documentation in Cloud Web Hosting
Our cloud web hosting plans include a comprehensive knowledge base where you can find info about all the challenges that you might experience and their solutions. You can discover how to set up and manage a mailing list, how to use an .htaccess file, or how to proceed in case the settings of your email client are correct, but you aren’t able to send emails, for example. We have done our utmost to be as comprehensive as possible and to encompass all possible options in order to help you save time and energy and to present you with different solutions for every issue. The knowledge base contains informational articles as well – both general ones about the web hosting service as a whole, and more specific ones, which will inform you about the features and functions of the Hepsia hosting Control Panel. You can find relevant articles about particular functions and features in every Control Panel section, whereas if you would like to see the entire list of articles, you can visit the dedicated Help section.
Extensive Online Documentation in Semi-dedicated Servers
The Help section of the Hepsia hosting Control Panel, which is included in our semi-dedicated hosting plans, will allow you to access the exhaustive online help documentation that we have prepared for you. The articles themselves include general info on our services, educative tutorials about the various functions that you can make use of, along with troubleshooting instructions that can help you resolve common problems that you might encounter. The topics that we have covered encompass pretty much everything, from uncomplicated things such as how to host a brand new domain name in your account, to more intricate ones such as which SSH commands are permitted on the semi-dedicated servers. Articles that are dedicated to the features of a specific Control Panel section will always be available on the right side of the page that you are on, whilst the full article list can be accessed through the dedicated Help section.