The accessibility to the customer and technical support that a cloud web hosting company offers can tell you a lot about the services which they provide as well. If you can use just email messages or tickets, you have most probably come across a reseller and not the web hosting supplier. If this is the case, you will probably have to wait for a couple of days to get a problem resolved as the reseller may not be checking their communication regularly or they may need to get in touch with the actual hosting company for further assistance. When the supplier provides you with various ways of communication with fast response time which are available at any moment, they are most likely the top provider, not only a reseller. So you will enjoy prompt assistance and top-notch support because they'll have direct access to the servers where your account will be created. Whatever the issue - sales or technical, it's generally better to be able to contact your hosting company right away by using your favourite method of communication.
24/7 Customer Support in Cloud Web Hosting
We acknowledge the importance of getting assistance without delay, so our cloud web hosting
services come with 24/7 tech support as well as various means of communication. If you do not have an account yet, you can give us a call or come on our live chat and talk to a live representative, to inquire about our services or check if our servers meet the system requirements for your web sites. Thus, you'll never end up purchasing a service which you can't use. In case you already have your account with us, you can also open a support ticket in your Hepsia hosting Control Panel when the issue is entirely technical or it requires additional investigation. In contrast to the majority of providers out there, we answer to all tickets within one hour, so you won't need to wait for an entire day. Our support services can be accessed twenty-four-seven, even during public holidays.
24/7 Customer Support in Semi-dedicated Servers
Regardless of the semi-dedicated server
that you pick, you will be able to take full advantage of our 24/7 tech support services even on official holidays. All your websites will be available constantly and so will we. With quite a few connection options, you are able to choose the optimal way to contact us and find out about our services in case you don't have an account yet, or request assistance in case you are already one of our customers. You're able to give us a call, start a chat with a live consultant, send an email message or open a ticket from the Help section of your Hepsia web hosting Control Panel. The last two options come with 1-hour response time warranty, even though it rarely takes more than 20 min to get assistance irrespective of the nature of the issue. With our customer and technical support services, we are there for you whenever you need us, not several days after that.
24/7 Customer Support in VPS Servers
When using our VPS web hosting plans
, you will not have to wait for more than an hour to receive help for any kind of difficulty that you may experience regarding the server or the software which comes pre-installed with it. We warrant this short answer time for all support tickets which you open through your billing Control Panel or email messages which you send to our technical support team. We also have local telephone numbers in a number of countries globally as well as a live chat service where we can help you with pre-sales, billing and common questions. Customer and tech support is available 24/7/365 via the different ways of communication, so no matter what your question or issue is, there's always somebody to assist you without delay. In case you need help with third-party software, that you cannot set up or which gives you problems, you're able to take advantage of the Managed Services upgrade package that we provide for all the VPS plans.
24/7 Customer Support in Dedicated Servers
We know how important it is to receive prompt support in general, let alone if you manage an entire server, so each and every dedicated server
that we provide includes 24/7 support with one-hour response time guarantee regardless of the situation. The service is cost-free for any type of problems with your server or the software that was installed by our admins through the setup, which means that you're able to contact us as many times as you wish, even during holidays. You could either open a ticket from your billing section or you can send an e-mail, and the actual answer time for both rarely exceeds 30 mins because we have admins available twenty-four hours a day. In case you require general info about our servers or you have some billing question/issue, you can also call one of the local telephone numbers we have on 3 continents or you could use our live chat service and speak with a representative online. For third-party software support, we offer you a Managed Services upgrade, that you will be able to add to your server plan from the billing Control Panel.