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What we manage

Four things you stop having to think about.

What each of them actually involves. Not the marketing version, but what changes on a Tuesday afternoon once we are looking after it, and an honest account of what we will not touch.

Two ways this works

You can use both. Most organisations do: some infrastructure they already own, some we provide, all of it managed the same way.

We provide it and run it

You have nothing yet, or what you have is not worth keeping. We supply the hosting, set it up properly, and manage it from there. One arrangement, one invoice, one number to call.

You already own it, we operate it

Your own server, your own AWS or Azure account, your own domains. Nothing moves and nothing changes hands. We take over the running of it. You keep the accounts in your name, which is how it should be.

Servers and cloud, run for you

The machine your website and applications actually run on: a VPS, a dedicated server, or an account with AWS, Azure or Google Cloud. We take responsibility for keeping it up, keeping it secure, and keeping it fast enough that nobody complains.

That means we are watching it continuously rather than waiting for you to tell us something is wrong. Most of the problems we fix are ones you never hear about.

What you stop doing

  • Applying operating system and control panel updates
  • Noticing that the disk is nearly full, usually too late
  • Hoping last night's backup worked without ever testing it
  • Explaining to a developer why the site has slowed down

Suits you if there is a server nobody on staff wants to own, or one that was set up years ago by someone who has since left.

Domains that never quietly expire

Every domain your organisation owns, held in one place, renewed before it lapses. DNS changes made on the day you ask rather than the week after.

This is unglamorous and it matters more than almost anything else here. The most common way a Nigerian organisation loses its website is not an attack. It is a renewal notice sent to an address nobody checks any more.

What you stop doing

  • Working out which former employee's inbox the renewal went to
  • Finding out a domain expired because the site went blank
  • Waiting days for one DNS record to be added

Suits you if you own more than a couple of domains, or if you cannot say with confidence right now who controls them.

Business email that arrives

Mail on your own domain, set up so that it lands in inboxes rather than spam folders. That last part is mostly three DNS records: SPF, DKIM and DMARC. They tell the receiving mail server that a message claiming to be from you really is. Most Nigerian setups are missing at least one of them, which is why invoices vanish.

We also handle the day-to-day: new staff, departing staff, archives, filtering, and the occasional message that should have arrived and did not.

What you stop doing

  • Creating and closing mailboxes as an unofficial extra duty
  • Guessing why a client says your invoice never reached them
  • Losing a departing colleague's mail along with their account

Suits you if your organisation runs on email, and mailbox admin currently falls to whoever is least able to refuse it.

Moving you off a host that stopped replying

A migration is a one-off project rather than an ongoing arrangement, and you do not need to become a client to book one. We move the site, the mail, and the archives, usually across a weekend, so that staff log in on Monday to the same inboxes and notice nothing.

If you are locked out of your own control panel, that is a normal starting position for us rather than an obstacle.

What we handle

  • Recovering access and control of the domain
  • Moving mailboxes with their full history intact
  • Cutting over DNS so there is no gap in service
  • Telling you afterwards what was wrong with the old setup

Suits you if your host has gone quiet, you have outgrown what you have, or nobody can find the login details any more.

What each of these costs

Switching

What the first two weeks look like

The reason organisations stay with a provider they dislike is that changing sounds worse than staying. It is not. This is the whole of it.

A conversation

You tell us what you have and what has gone wrong before. We tell you whether we can help and roughly what it will cost. Nothing is signed. Day one, usually 20 minutes

We look properly

We audit what is actually there: where the domain is registered, who holds the accounts, how mail is configured, when anything was last backed up. This is often the first time an organisation gets a clear picture of its own setup. Two to four days

You get the findings, and a price

In writing: what we found, what needs fixing now, what can wait, and the exact figure. Anything urgent and dangerous, we tell you immediately rather than saving it for the document. Within a week of starting

Handover

We take over the running of it. If anything needs moving, that happens outside working hours. Accounts stay in your name and you keep every credential. We are operating your infrastructure, not holding it. A weekend, in most cases

It goes quiet

Which is the point. Monitoring runs, renewals are tracked, patches are applied, and you have a number to call on the rare occasion something needs you. From then on

Being clear

What we do not do

We would rather you found this out now than three weeks in. Where something is not ours, we are happy to work alongside whoever does handle it.

Web design and development

We keep online whatever your designer or developer built. We do not build it.

Content, marketing and SEO

A fast, reliable site helps your ranking. It is not a marketing service.

Office IT support

Laptops, printers, office networks and desk-side help are somebody else's job.

Custom software

We will run your application well. We will not write it or debug its code.

Not sure which of these you need?

Most people are not, and working it out is part of the job. Describe what you have and what keeps going wrong, and we will tell you which of these applies, including if the answer is none of them.

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