Terms of service

The agreement

These terms, together with the written quote or service schedule we agree with you, form the contract between your organisation and AmtecHost Solutions. Where the two disagree, the quote or schedule wins, because it is specific to you and these terms are general.

Nothing on the rest of this website forms part of the contract, but we have written these terms so that they match what those pages say. If you find a place where they do not, tell us and we will fix it.

What we will do

We will manage the infrastructure named in your schedule with reasonable skill and care, which in practice means monitoring it, patching it, backing it up, renewing what needs renewing, and fixing it when it breaks. What is included in each arrangement is set out on our pricing page and in your schedule.

We manage infrastructure you already own as readily as infrastructure we provide. Where we provide it, we buy it on your behalf from upstream suppliers.

What we do not do

We do not build websites, write content, provide marketing or SEO services, support office equipment and networks, or write or debug your application code. This is set out at greater length on our services page. We are happy to work alongside whoever does handle those things.

Support

Our response commitments are published in full on our support page and form part of this agreement. In summary: 30 minutes for anything that is down, at any hour of any day, with slower commitments for problems that are not outages.

Out-of-hours access is by the emergency number we issue when your service starts. That number is for genuine outages. Support is included in your fee; we do not charge per incident and there is no higher tier to buy.

If we miss a commitment you receive a written explanation, as described on that page. We do not offer service credits, and we would rather say so plainly than imply otherwise.

What we need from you

To do the job we need you to:

• Give us the access and credentials the work requires, and tell us promptly when they change
• Keep a named contact we can reach, and tell us when that person changes
• Tell us about anything you know of that affects the systems we manage
• Respond when we ask you to decide something, because some work cannot proceed without you
• Make sure you are entitled to hand us whatever you hand us
• Pay invoices when they fall due

Where a delay in any of the above prevents us doing something, we are not responsible for the consequences of that delay.

Fees and payment

• We invoice in naira, and payment is by bank transfer to a Nigerian account.
• Managed services are billed monthly or annually in advance, as set out in your schedule.
• Project work is quoted before it starts. Where scope depends on what we find, we confirm the exact figure after a first look and before beginning.
• An agreed annual price holds for the year. If our own costs move in the meantime, that is ours to absorb.
• Invoices are due within 14 days unless your schedule says otherwise.
• Domain renewals and other pass-through costs are charged at what we pay.

Late payment

If an invoice is more than 30 days overdue we may suspend non-urgent work after giving you 14 days' written notice. We will not allow a domain to lapse or a live service to go down over a billing dispute.

Who owns what

Your domains, your data and your accounts remain yours throughout. Where we register or hold something on your behalf, we hold it for you and will transfer it to you or anyone you nominate on request. We do not use control of your infrastructure as leverage in a commercial disagreement.

Configuration, scripts and documentation we produce specifically for you become yours once paid for. Our own tools, templates and general know-how remain ours.

Ending the arrangement

Either of us may end it with 30 days' written notice, for any reason or none. There is no minimum term beyond any period stated in your schedule, and no exit fee.

On the way out we will, at no extra charge:

• Transfer domains to you or to your new provider
• Provide a final backup of the systems we managed
• Hand over credentials, DNS records and documentation
• Answer reasonable questions from whoever takes over

Either of us may end it immediately if the other commits a serious breach and does not put it right within 14 days of being asked to, or becomes insolvent.

Acceptable use

Infrastructure we provide or manage must not be used to:

• Break Nigerian law, or the law where your users are
• Send unsolicited bulk email
• Host malware, phishing pages, or anything designed to attack others
• Infringe someone else's intellectual property
• Store material that sexually exploits or endangers children
• Consume shared resources in a way that degrades service for others

We may suspend a service immediately where use of it is causing active harm, and we will tell you why as soon as we have. Our upstream suppliers impose their own acceptable use rules, and we cannot override them.

What we are not responsible for

We manage infrastructure. We do not control the internet, and some things sit genuinely outside our reach:

• Failures at upstream providers, data centres or registries, beyond our doing what we reasonably can to get them resolved
• Faults in your website or application code, or in software you asked us to install
• Loss caused by credentials you shared, or by action taken by someone at your organisation
• Content you publish, and any consequence of publishing it
• Loss of service caused by your failure to pay a third party directly
• Events outside anyone's reasonable control, including power and connectivity failures

We do not guarantee uninterrupted service. Nobody honestly can. What we commit to is watching, responding within the times we publish, and telling you the truth about what happened.

Limits on liability

Neither of us is liable for indirect or consequential loss, loss of profit, revenue, business or anticipated savings. Our total liability under this agreement in any twelve-month period is limited to the fees you paid us in the preceding twelve months.

Nothing in this agreement limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited under Nigerian law.

Confidentiality and data

Each of us will keep the other's confidential information confidential, and use it only for this agreement. That obligation outlives the agreement.

Where we handle personal data belonging to your organisation we act as your data processor, on your instructions, under the Nigeria Data Protection Act 2023. Our privacy policy explains that split in more detail. If you need a separate data processing agreement, ask and we will put one in place.

Changes to these terms

We may update these terms. If a change materially affects you we will give you 30 days' written notice, and if you do not accept it you may end the agreement within that period without penalty. Changes do not apply retroactively.

Disputes and governing law

If something goes wrong, raise it with us first, at support@amtechost.com or 08062260006. Nearly everything is faster to resolve by talking.

This agreement is governed by the laws of the Federal Republic of Nigeria, and the courts of Kano State have exclusive jurisdiction.